Complaints

At ISHWAR SOLICITORS we are committed to providing a high standard of service to all our clients. If you are not satisfied with our service, we are here to deal with your concerns and resolve any issues you may have.

If at any point you become dissatisfied with our service, you should inform us immediately, so we can promptly and adequately resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case and come to our office to discuss your concerns and we will do our best to resolve any issues at this stage.

However if your concerns are still not resolved and you would like to make a formal complaint, you can do this by emailing us at info@ishwarsolicitors.co.uk with the email you have registered with us. Alternatively, you can put your complaint in writing and addressed to:

Ishwar Solicitors

Unit 1A, Gower Street

St Matthews Business Centre

Leicester

United Kingdom

LE1 3LJ

You must include the details of the person who accepted our service and gave authority, including their full name, date of birth, address, contact email and phone number. These details must match with the details you previously provided us and we may ask you for further details in order to verify that you are our client or are authorised to act on our client's behalf and you must provide this quickly to resolve the problem as soon as possible. If your information is verified successfully, we will send a response within fourteen days and set out exactly how we can resolve your complaint with timescales. If your complaint requires more investigation due to being a complicated matter it may take longer for us to respond up to a maximum of twenty-eight days. During this period we may contact you to explain and clarify any issues. We may also ask to meet you face to face if we believe it would better resolve the problem.

Please note once you have gone through our internal complaints procedures and you are not happy with our final response and suggested resolution, you are able to take your complaint further to the relevant independent bodies, such as Legal Ombudsman, an independent complaints body established under the Legal Services Act, who can investigate complaints about the legal service you have received from us.

Before accepting a complaint for investigation, the Legal Ombudsman will check if you have attempted to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• No more than 1 year from when you should reasonably have known there was cause for complaint
• Within six months of receiving a final response to your complaint
• No more than 1 year from the act/omission that lead to the complaint

If you would like more information about the Legal Ombudsman, you can contact them directly.

You can contact the Legal Ombudsman by

• Telephone: 0300 555 0333
• Email: enquiries@legalombudsman.org.uk
• Website: www.legalombudsman.org.uk

The Legal Ombudsman correspondence address is:

• Legal Ombudsman, PO Box 6167, Slough, SL10EH

Alternatively the Solicitors Regulation Authority (SRA) can help you if you have any issues or concerns regarding our behavior including loss of money or unfair treatment. You can raise these concerns with the SRA whose contact details are:

Telephone:  0370 606 2555 

Website:  www.sra.org.uk/report 

Address: The Cube, 199 Wharfside Street, Birmingham, B1 1RN